• Inbound, Outbound and Blended call handling.
• Outbound agent-controlled, broadcast and predictive dialing.
• Agents can operate remotely.
• Integrated call recording.
• Start and stop recording an agent's calls at any time.
• Call recording at the click of a button.
• Schedule a callback with a customer as either any-agent or agent-specific.
• An agent to call clients in succession from a database through a web-client.
• Display a script for the agent to read with fields like name, address, etc. filled-in.
• Set a campaign to auto-dial and send live calls to available agents.
• Dial predictively in a campaign with an adaptive dialing algorithm.
• Transfer calls with customer data to a closer/verifier on the local system.
• Open a custom web page with user data from the call, per campaign.
• Autodial campaigns to start with a simple IVR then direct to agent.
• Broadcast dial to customers with a pre-recorded message.
• Park the customer with custom music per campaign.
• Send a dropped call to a voicemail box per campaign if no agent is available.
• Take inbound calls grabbing CallerID.
• Function as an ACD (Automatic Call Distribution) for inbound verification calls.
• Agent can take both inbound and outbound calls in one session(blended).
• Manually or automatically call upto two other customer numbers for the same lead.
• Automatically dial unlimited numbers per customer until you get an answer.
• Manual dial mode to preview leads before dialing.
• Agents to be logged in remotely anywhere with just a phone and a web browser.
• Faster hang-up and dispositioning of calls with one key press (HotKeys).
• Definable Agent Wrap-up-time per campaign.
• Estimated hold time, place in line, overflow queues and several other inbound-only features.
• Single agent call queuing.
• Agents to select a Pause Code when they are not active.
• Agents to control volume levels and mute themselves.
• Calls to be placed from GUI and directed to phone.
• Intrasystem calls at the click of a button.
• Conference calling of up to 6 channels through GUI.
• Blind transfers of calls to specific voicemail boxes.
• Blind transfers of calls to intrasystem extensions.
• Blind transfers of calls to external numbers, Three-Way calling within the agent application.
• 3rd party conferencing (with DTMF macros and number presets).
• 3rd party blind call transfer.
• 3rd party conferencing with agent drop-off.

• Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen.
• Web-based data export utilities.
• Separate Time-clock application to track user work time.
• Web-based administration.
• DID, (Direct inward dialing) phone and carrier trunk provisioning through the web interface.
• Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD).
• Agent shift enforcement by day and time, defined per user group.
• Set user levels and permissions for certain features and campaigns.
• Managers to listen-in on agent conversations.
• Managers to enter conversations with agents and customers.
• Skills-based ranking and call routing per inbound group(queues) and campaign.
• Queue Prioritization per campaign and inbound group.
• Custom Music-On-Hold and agent alert sound for inbound calls.
• Set outbound CallerID per campaign.
• Automatically record all calls.
• Add custom call dispositions per campaign.
• Use custom database queries in campaign dialing (admin).
• Recycling of specified status calls at a specified interval without resetting a list.
• Dialing with custom Time Zone restrictions including per state and per day-of-the-week.
• Dialing with Answering Machine Detection, also playing a message for AM calls.
• Internal DNC list can optionally be activated per campaign.
• Call Parking sends calls to park ext and then redirects to phone ext.
• Voicemail display and button to go right to check voicemail.

• Several real-time and summary reports available.
• Grabs live call info from a DB updated every second.
• Full Queue Metrics-compatible call logging, inbound and outbound.
• Displays live status of users phones and Zap/IAX/SIP/Local channels.
• Allows Blind listening of calls on Zap channels.
• All calls are logged and statuses of calls are logged as well as agent time breakdowns.
• Administrative Hangup of any live Zap/IAX/SIP/Local channel.
• Administrative Hijack of any live Zap/IAX/SIP/Local channel.
• Hourly Totals by Status Category on Real Time report.
• Call report.
• Inbound/Closer report.
• Recent sales report.
• Lead performance by campaign report.
• Lead performance by list report.
• Agent performance report.
• Agent timesheet.
• Agent stats & status report.
• User-group hourly status report.
• Server performance report.

• Optional lead prioritization based on age of lead.
• Advanced lead search and export.
• Working Listmix, by status.
• Recycling of Busy calls at a specified interval without resetting a list.
• Multiple lead-lists per campaign.
• Lead import web-based API.

• Web-based agent and administrative interfaces.
• Scalable to hundreds of seats (Terms & Conditions apply).
• Ability to use standard Telco lines and VOIP trunks.
• Agent phone login balancing and failover across multiple servers.

Below Price are mention in USD $